In modern industry, choosing the right suppliers plays a crucial role in a company’s long-term success. Many years ago, Silac made a conscious decision to rely exclusively on injection molding machines from Arburg. This strategic partnership has proven to be extremely valuable and sets Silac apart from its competitors.
Trust in Arburg: A Key Supplier with a Legacy of Tradition and Innovation
Arburg is one of the world’s leading manufacturers of injection molding machines and is known for outstanding product quality and continuous innovation. The company, based in southern Germany, has been family-owned since its founding and is now, like Silac, led by the third generation. As a pioneer in the digital space, Arburg offers its customers, for example, an app that allows them to order replacement parts quickly and easily—a huge advantage in day-to-day business.
With 20 Arburg machines in operation and the Arburg Master Control System (ALS) for production control, Silac places its full trust in the quality and reliability of this partner. Unlike many competitors who work with a variety of machine suppliers, Silac has relied exclusively on Arburg for years and has never regretted this decision. Arburg’s strong innovative capabilities and high quality standards contribute to the fact that Arburg remains a preferred partner for Silac.
Personalized Service and Quick Solutions
Working closely with a single supplier offers numerous advantages. For one thing, it greatly simplifies the training of our own employees, since they only need to familiarize themselves with machines from a single supplier. Another advantage is the excellent customer service. Silac holds a special place at Arburg and always has a dedicated, long-standing contact person available who responds quickly and competently to any problems or inquiries.
Silac also benefits from the high level of continuity and long-term thinking that are firmly rooted in the German company. As with Silac, many Arburg employees have been with the company for many years, which ensures stability and a sustainable partnership. All these factors make Arburg Silac’s “favorite partner” par excellence.
Recognition in the Arburg Customer Magazine
The latest issue of Arburg’s customer magazine *today* (Issue 02/2024) features a special recognition of the long-standing and successful partnership between Silac and Arburg. Silac is highlighted in the “Customer Report” section, which reflects the high regard in which the company is held as a loyal customer. Among other things, the article mentions that Silac purchased the first Arburg Allrounder More multi-component machine in Switzerland. This investment is yet another example of Arburg’s innovative strength and underscores Silac’s commitment to always being at the forefront of technology.
Conclusion: Loyalty Pays Off
The long-standing partnership with Arburg clearly demonstrates that it pays to think long-term and not always choose the cheapest supplier. By placing its trust in a single, reliable partner, Silac has not only been able to increase production efficiency and quality but also reduce training costs and benefit from excellent customer service. Loyalty and long-term partnerships pay off—that is the clear lesson from the successful collaboration between Silac and Arburg.
This strategic decision not only sets Silac apart from the competition, but also ensures that the company continues to hold a leading position in the industry. We look forward to many more successful years with our trusted partner, Arburg.
